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FREE SHIPPING on all orders in EUROPE over €100
Posted via Deutsche Post or DHL:
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Not Too Sweet aims to deliver orders to German customers in 3 - 5 working days as we understand how important it is for you to receive your goods when you expect them. For customers who require delivery within the EU, please allow between 7 - 10 working days. And for customers who require delivery to the rest of the world, please allow between 14 - 28 working days due to customs.
All our orders are sent via Deutsche Post or DHL. All orders over €100 will automatically have a tracking number. You will receive an email upon dispatch of your order letting you know it is on its way. If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your order from your local post office or rearrange delivery.
Shipping Rates and Delivery Times
Please keep in mind that we cannot guarantee delivery times as they are only guidelines. Hence we are unable to refund delivery costs in the event that the delivery date does not meet the provided estimates. Unfortunately, deliveries cannot be made on a Sunday or on a Bank Holiday.
No matter where you are in the world, we will deliver to you! Delivery costs will vary depending on the combined weight of your order and the destination of your delivery. Delivery costs are calculated automatically at the checkout page when both the destination and delivery service are selected. Unfortunately we currently cannot offer next day delivery to international destinations.
*Delivery costs may vary if the weight of goods exceeds 2kg.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the order. Unfortunately, we have no control over these charges and cannot estimate what the cost will be as customs policies and import duties vary greatly between countries. We suggest that you contact your local customs office for current charges before you order to avoid any unexpected charges.
If you have any further questions regarding the returns or delivery policy, check out our FAQs or email email@example.com and we will try to get back to you within 48 hours. Please bear in mind our website office hours are 9:00am-5pm Mon-Fri.